2011 has not been an easy year at all: the overall economic situation was hard and several banks had to even reduce their branch networks. The online channel became vital for retail financial services providers thanks to its cost effectiveness. But usually this channel had been created as a service channel and now it has [...]
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The smartphone challenge for banks in 2011 – part 1
In the past few years financial and technology experts say that the future of banking and payments will be driven by the mobile phones of the banking customers. The uptake of mobile banking is not huge, but there are some key changes in the market that are very likely to change this. Smartphone penetration is [...]
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