It is always very exciting to hear the voice of the customers. If you feel so, then you may want to visit Movenbank’s portal, where you find a real treasure of interesting online surveys and their results. The survey is obviously not representative, but it is still worth having a look at the most interesting [...]
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UniCredit Bank interview about online experience and strategy
I made an interview with Mr Sandor Komocsi, managing director at UniCredit Bank about the bank’s experience and strategy on the online channels. Most interesting statements were: - More than 90% of the customers use the online channels for making banking transactions. More than 60% of the customers have internet banking access, and more than 95% [...]
READ MORE »First branchless account opening product in Romania
Millennium Bank is the first to offer “branchless” account opening in Romania since May 2011. The product is called e-Account. Their model follows the most common procedure for branchless account opening: The customer fills in a form on the portal and a courier transports the contract to the customer. The identification of the customer is [...]
READ MORE »Innovative product and renewed website launched at Kiwibank
Kiwibank is a very innovative and online focused bank in New Zeeland, and yesterday they launched a new, innovative financial product and also a new, renewed website. Both are worth to have a look at them! The product is called “offset mortgage“. The idea is the following: If you have savings and mortgage at [...]
READ MORE »Banks’ online account opening services in Hungary
Offering online account opening service for retail customers – this is the dream of every banker; however the legal regulations make this service almost impossible in several countries. And this question still pops up in several banks, since online account opening is a key issue when it comes to online acquisition of new customers. Is there any [...]
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