It is always very exciting to hear the voice of the customers. If you feel so, then you may want to visit Movenbank’s portal, where you find a real treasure of interesting online surveys and their results. The survey is obviously not representative, but it is still worth having a look at the most interesting [...]
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Online banking trends in 2012
2011 has not been an easy year at all: the overall economic situation was hard and several banks had to even reduce their branch networks. The online channel became vital for retail financial services providers thanks to its cost effectiveness. But usually this channel had been created as a service channel and now it has [...]
READ MORE »UniCredit Bank interview about online experience and strategy
I made an interview with Mr Sandor Komocsi, managing director at UniCredit Bank about the bank’s experience and strategy on the online channels. Most interesting statements were: - More than 90% of the customers use the online channels for making banking transactions. More than 60% of the customers have internet banking access, and more than 95% [...]
READ MORE »The smartphone challenge for banks in 2011 – part 1
In the past few years financial and technology experts say that the future of banking and payments will be driven by the mobile phones of the banking customers. The uptake of mobile banking is not huge, but there are some key changes in the market that are very likely to change this. Smartphone penetration is [...]
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