It is always very exciting to hear the voice of the customers. If you feel so, then you may want to visit Movenbank’s portal, where you find a real treasure of interesting online surveys and their results. The survey is obviously not representative, but it is still worth having a look at the most interesting [...]
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Online banking trends in 2012
2011 has not been an easy year at all: the overall economic situation was hard and several banks had to even reduce their branch networks. The online channel became vital for retail financial services providers thanks to its cost effectiveness. But usually this channel had been created as a service channel and now it has [...]
READ MORE »Is Personal Finance Management (PFM) the future of online banking?
Personal Finance Management (PFM) is a service which gains on market share rapidly. Several global (ABN AMRO Bank, ING Bank etc.) and local players (Banca Transylvania in Romania or MKB Bank in Hungary) launched this service. And customers do require this service. As the Online Banking Report of 2010 May stated: “Customers love PFM, particularly [...]
READ MORE »Offermatic: A coupon system based on card transaction history
Coupon systems grow very rapidly and now they reached the banking industry. Offermatic.com – who is one of FinovateFall 2011 Best of Show winners – offers a kind of coupon system – without coupons. They help you save money based on your card transaction history. How does it work? The user registers for this service [...]
READ MORE »Raiffeisen Bank on Facebook: experiences and challenges
I am always happy when I can see good examples how banks utilize the opportunities of social media. A very nice example for that is Raiffeisen Bank Romania, who runs a great Facebook site, which is called StudentBank. In this interview, I asked Ms. Teodora Saguna, Brand Manager about their concept and experiences – thank [...]
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