It is always very exciting to hear the voice of the customers. If you feel so, then you may want to visit Movenbank’s portal, where you find a real treasure of interesting online surveys and their results.
The survey is obviously not representative, but it is still worth having a look at the most interesting questions and answers. Due to the easier visual explanation, the displayed answers are only yes or no on the site. I made a selection from the survey. Please not that 44% of the respondents live in he US.
Questions about mobile banking:
- Would you use your mobile to Bump money to a friend? – 85% said yes
- Do you buy things with your mobile wallet? – 26% does
- Is your bank’s app on your smartphone? – 64% said yes
- Mobile banking is not the distant future – it IS here!
Questions about payments:
- Most of my purchases are made with my cards. – 89% said yes
- Do you know what NFC is? – 94% does know it
- Have you ever made a contactless payment? – 54% have
- People are aware of new, innovative payment methods, and they do use them!
General questions about banks
- Is your bank cool? – 87% disagrees
- Do you open your bank statements? – 53% no (me neither)
- Well, people are not attached to old school banking.
You may want to check all questions and the answers, or Movenbank’s portal.
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